PRIVACY POLICY

Effective Date: Janurary 1st, 2025

Kranay ("we," "our," "us") values the privacy of our customers and is committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your privacy.

1. Information We Collect We collect personal information from you when you visit our website, make a purchase, or engage with our services. The types of information we may collect include:

  • Personal Information: Your name, email address, billing information, shipping address, and phone number.

  • Non-Personal Information: Your browser type, device type, IP address, and information related to your visit to our website (e.g., pages visited, time spent on the site).

2. How We Use Your Information The information we collect is used to:

  • Process and fulfill your orders.

  • Improve our website, products, and services.

  • Communicate with you regarding orders, promotions, and updates.

  • Respond to your inquiries and provide customer support.

  • Comply with legal obligations.

3. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist in operating our business (such as payment processors, shipping companies, or email service providers) under strict confidentiality agreements. We will only share your information when necessary to complete a transaction or provide a service you’ve requested.

4. Data Security We implement appropriate technical and organizational measures to protect your personal information. However, please note that no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns. You can adjust your browser settings to decline cookies or alert you when cookies are being used. Please note that some parts of the website may not function properly if you disable cookies.

6. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of receiving promotional emails by following the unsubscribe instructions in our emails.

  • Request information about how we process your personal data.

To exercise these rights, please contact us at info@kranay.com

9. Children's Privacy Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request that we delete such data.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

Kranay
Address: 5900 Balcones Drive, Suite 100, Austin, TX, 78731 
Email: info@kranay.com