SHOP POLICY

Price Matching: If you find the same digital product listed for less on our Etsy, Gumroad, or Creative Market shops, contact us before purchasing and we’ll match the price.

Digital Product Terms:
All products sold by Kranay are digital downloads. No physical items will be shipped. Due to the nature of digital products, all sales are final, and refunds are not available unless there is a technical issue on our end that prevents you from accessing your purchase.

Usage Rights:
Our digital products are for personal use only unless otherwise stated. Redistribution, resale, or commercial use is strictly prohibited without written permission or licensing.

Custom Orders:
We offer customization options for select digital planners or templates. Design customization is not included, but you may request additional sections or planner add-ons where applicable.

Price Matching Policy:
At Kranay, we believe in fair pricing across all of our official storefronts. If you purchase a digital product from us and find the same product listed for a lower price on another one of our official platforms, we are happy to match that price.

Eligible Platforms:

  • Etsy

  • Gumroad

  • Creative Market

Price matching only applies across our own official storefronts on the platforms listed above.

Requirements:

  • The product must be identical in content, format, and rights

  • The lower-priced listing must be from one of our verified storefronts

  • The lower price must be publicly available at the time of your request

  • Requests must be submitted within 7 days of the original purchase

Exclusions:

  • Custom or personalized digital products

  • Flash sales, discount codes, or limited-time promotions

  • Bundle pricing or membership-exclusive offers

  • Third-party sellers, resale sites, or unauthorized listings

How to Request a Price Match:

Email support@kranay.com with the following:

  • The name of the product you purchased

  • A direct link to the lower-priced listing

  • A screenshot if needed for clarity

We will respond to your request within 2 business days. If approved, we will offer a refund of the price difference or store credit.